Justine Falletta has worked at The Powderhorn Agency, Inc. since 2009. Justine manages the commercial insurance accounts as well as the Pro-Sept Septic Protection Program and also assists with sales and marketing for the company. Richard Goldberg, President of Warm Thoughts Communications, is one of the retail energy industry’s leading marketing experts. Rich is known as an innovator who has advised premier heating oil, propane, and HVAC companies for more than 20 years. Rich’s columns appear regularly in trade publications serving the fuel industry. He has been a featured speaker at many industry conventions. Rich serves on NORA’s Energy Efficiency Subcommittee. Bruce Graham, worked in the HVAC Trade in Western Mass and Maryland for decades. Bruce has been with Carlin for 10 plus years working in regional sales and over the last few years as Technical Support Specialist. Bruce does training classes, technical support, tech service calls, and sales. Ieva Grimm, Owner and President of SYNERGE, is an independent convenience and retail industry expert with 15 years of insider understanding of retailing from the storefront to the executive suite. Prior to founding SYNERGE, Ieva was a Senior Director of Education Services at NACS and spent over 13 years at Sheetz, Inc., leading market research and business intelligence initiatives helping drive strategy and category development. Kara Gunderson is the Point of Sale Manager at CITGO Petroleum Corporation in Houston.With a career spanning 17 years in the petroleum payments space, Kara joined CITGO in 2013 as the POS Manager. Prior to CITGO, Kara worked with petroleum merchants at WorldPay US and managed card payments, branded contracts and relationships at Western Refining, formerly known as Giant Industries. Kara chairs the Conexxus Data Security Standards Committee (formerly PCATS) and also Co-Chairs the EMV Migration Forum Petroleum Working Committee. continues on following page 45
EEE 16 Guide
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