new products interact with cell phones, internet and WiFi? We have put together a panel of energy experts who have embraced technology. They include service professionals and manufacturers. Panel Discussion Customer Retention and Growth through Social Media 2:00pm - 3:15pm, Grand E Come learn from our panel how to: Grow your customer base; Rally your community; and Transform negative posts and reviews into a platform for demonstrating exemplary positive customer service response. Michelle Wilson, Consumer Focus; Susan Janett, Warm Thoughts Communications; Caitlyn Monaghan, Clyde S. Walton Co. CLOSING SESSION: Leadership: The Art of Holding On and Letting Go 3:30pm - 4:30pm, Grand B Business relationships are dynamic and influenced by multiple factors often with conflicting purpose. In this presentation we will touch on what a healthy emotional climate looks like in a company culture and how to respond to conflict. You’ll learn how to get your team to do the behaviors that lead to high performance and results. We will focus on how to know when to let go and when to hold on at the optimally functional point to maximize team member’s potential. We will also look at the following. • What drives behavior? • What forms the behavior? • How to set the standard? • What insures that behavior happens? • How to manage conflict? • Am I being triangulated and how to prevent it • Am I too responsible for others? Roger Daviston, The Daviston Group; Dr. Michael Semon, Relationships, Inc. Thursday Build Your Brand 9:00am - 10:15am, Grand A Brands aren’t just for companies and celebrities any more. In fact, how others perceive you at work has a tremendous impact on how you are treated by others and your career path. Owners, Managers and CSRs in a male dominated field will enjoy this thought provoking and practical workshop. They will leave with a clear understanding of the importance of their own brand and a roadmap for being who they want to be at work. Objectives of this workshop: • Develop personal brand to enhance credibility and improve interactions • Understand how to create the right visual and verbal professional presence • Learn techniques to master challenging situations • Identify brand busters. Ann Ward, Ward Certified Consulting, LLC Keynote and Brunch: Living in a rapidly changing work environment 10:30am - 12:00 noon, Grand B We live in a rapidly changing work environment. Skills learned today are obsolete tomorrow.The term “job security” is an oxymoron. So how do you protect yourself and keep your career and/or business on an upward trajectory? • Rediscover your passion. • You are not your job description • Identify your core competencies vs. skills • Become a constant learner and curious observer. Expand your knowledge base • Turn down the volume and get rid of toxic influences. • It’s not personal, it’s business. Don’t give anyone the power to ruin your day. • Define success in your own terms. Join us for a great program and brunch.. and door prizes! Susan Solovic , Susan Solovic Media 41
EEE 16 Guide
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