line fuel sales is the only industry segment that is experiencing real and sustainable growth. With e-commerce you have the ability to serve the entire market, compliment 28 your existing business, and bolster your profits. If you want to grow your business, this session is for you. The results are worth it! A larger, diversified customer base; more satisfied customers; more gallons; less customer attrition; greater fleet efficiency; and greater profit! Mark Stillman, President, Energy Edge Advisory Group; John Vrabel, President and CEO, Energy Engine LLC Secure Your Business Like Your Home: A Framework for Protecting Customer and Company Data 1:15pm - 2:15pm, Red Carpet Room If a company accepts credit cards, then Payment Card Industry (PCI) compliance is a requirement. We will provide a framework for what can be done to help keep company and customer information safe and remain PCI compliant. Learn how to secure your business website, your business back office software, customer documentation and internal IT policies and procedures. Jude Augusta, Head of Software Integrations, AVATAS; Collin Sullivan, National Sales Manager, AVATAS NORA UPDATE: The New NORA Fuel Savings Analysis Calculator— Energy Efficiency at Your Fingertips 2:30pm - 3:30pm, Bravo Room NORA’s Fuel Savings Analysis Calculator has been completely re-engineered and redesigned to be easier and more convenient for Oilheat dealers and their staff. Completely cloud-based, the FSA Calculator can be accessed from any computer, laptop or smartphone, providing immediate efficiency calculations for equipment comparisons and upgrades. Join us for a panel discussion with members of NORA’s FSA Committee on the new FSA Calculator and how it will work for you. John Huber, NORA President; Dr. Tom Butcher, Brookhaven National Laboratory; Roger Marran, Energy Kinetics; John Bruno, PriMedia, Inc.; Kevin Steele, H.B. Steele Oil; Bob O’Brien, Technical Heating Building Business Thru Better Internal Relationships 2:45pm - 4:45pm, Sun Valley Room If a company can work as one unit, speaking the same language, planning, imagining and working toward a shared ideal, nothing will be impossible to achieve. In this seminar you will learn how to foster unity and build your business through healthier internal relationships. We will cover topics such as: boundaries in leadership, recognizing triangulation, toxic behavioral patterns, conflict, assertiveness, passivity and aggression, the fly and the moth.This promises to be a fun and interactive seminar loaded with value. Roger Daviston, The Daviston Group Enhance Your Service Contracts to Increase Revenue, Transfer Risk and Create a Customer Relationship 3:15pm - 4:15pm, Cancun Room Customer retention is all about service, offering quality products at a fair price and managing customer risk. In this seminar you will learn how to: • Expand and improve your service contract programs • Offer additional protection plans to your customer base • Differentiate your company by means of your service contracts • Increase your service contract revenue Reduce risk to both your company and your customers Ralph Amadeo, Gary Missigman, Justine Falletta, The Powderhorn Agency Tuesday NORA Gold Venting Earn NORA and NATE CEU’s or credit towards a NORA Gold Certification upgrade. 8:00am - 12:00noon and 2:00pm - 4:00pm (6 hour total), Kona Room A new NORA Gold course. This class is designed for the experienced technician. You will learn: • Requirements for proper venting • Chimney venting • Alternative venting systems continues on following page
EEE 16 Guide
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