Volume 80, No. 2
March/April 2021
4 A Lone Voice No More: Project Carbon Freedom
Paul Nazzaro, Advanced Fuel Solutions
8 Liquid Fuel Storage Failure & How to Prevent It:
Part 5- Service Procedures
12 It’s Time to Implement an Oil Delivery Fee
Rich Goldberg, Warm Thoughts Communications
14 The Gas Side
Timmie McElwain, Gas Appliance Service
20 High-Efficiency Equipment is Here to Stay
George R. Carey, Jr., Fluid Industrial Associates
18 A Culture of Blame, Belittlement and Punishment
Roger Daviston, The Daviston Group
25 News
28 Market Zone
30 Customer Retention? Just Put a Cap on It!
Phil Baratz, Angus Energy
Sue Carver
Vice President, Administration
scarver@indoorcomfortmarketing.com
Circulation
circulation@indoorcomfortmarketing.com
@ICMmagazine
Doug Bacile
National Sales Manager
dbacile@indoorcomfortmarketing.com
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John Levey
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Paul Nazzaro
Rachel Ruhl
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Contributing Writers
George Carey
Robert O'Brien
Roger Daviston
Dan Vastyan
John Huber
The opinions expressed in this publication are not intended to be, nor should they be interpreted
as, a replacement for professional, legal advice.
ICM/March/April 2021 3