4 Is Your Business Built to Last?
Paul Nazzaro, Advanced Fuel Solutions
6 Fuel Quality & Service Costs
John Levey, Oilheat Associates
10 The Service Call Blueprint - A Case Study
Roger Daviston, The Daviston Group
15 Answering the Call- Featured New Product
16 Proper Steam Boiler Replacement Etiquette
George Carey, Fluid Industrial Associates
18 Installer Showcases Unconventional Solutions
20 Hydronic Controls On Gas Systems
Timmie McElwain, Gas Appliance Service
23 News/Events/Products
26 Take a Break
27 Market Zone
30 Average and Normal is Not the Same Thing
Phil Baratz, Angus Energy
Sue Carver
Vice President, Administration
scarver@indoorcomfortmarketing.com
Joy Cunningham
Circulation
readerservice@indoorcomfortmarketing.com
@ICMmagazine
Doug Bacile
National Sales Manager
dbacile@indoorcomfortmarketing.com
Copyright 2017 by Industry Publications, Inc. All rights reserved. No part may be reprinted without written permission from the
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John Levey
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973-331-9545 • FAX 973-331-9547
Website: www.indoorcomfortmarketing.com
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Volume 76, No. 5
September/October 2017
Ava Caridad
Editorial Director
Lisa Kintish
Assistant Editor
lkintish@indoorcomfortmarketing.com
Contributing Writers
Phil Baratz
George Carey
Robert O'Brien
Roger Daviston
Wayne Lawrence
The opinions expressed in this publication are not intended to be, nor should they be interpreted
as, a replacement for professional, legal advice.
ICM/September/October 2017 3