8 Residential IAQ Retrofit
Dan Vastyan, Delta C, LLC
12 CDL and Drug & Alcohol Training
14 Faulty Heating Systems Due to Lack of Knowledge
George Carey, Fluid Industrial Associates
16 Hindering Hazardous Cooling Tower-borne Pathogens
Dell Williams
18 Talking Less Leads to Higher Revenue per Call
Roger Daviston, The Daviston Group
20 Hydronic Controls on Gas Systems
Timmie McElwain, Gas Appliance Service
22 NORA Technical Workshop
24 News/Products/Training
26 Take a Break
28 Market Zone
30 Best Practices Need to Keep Getting Better
Phil Baratz, Angus Energy
Cover: Indoor Air Quality is
the focus in this issue
Sue Carver
Vice President, Administration
scarver@indoorcomfortmarketing.com
Joy Cunningham
Circulation
readerservice@indoorcomfortmarketing.com
@ICMmagazine
4 A Breath of Clean Air
Doug Bacile
National Sales Manager
dbacile@indoorcomfortmarketing.com
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Volume 76, No. 6
November/December 2017
Ava Caridad
Editorial Director
Contributing Writers
Phil Baratz
George Carey
Robert O'Brien
Roger Daviston
Wayne Lawrence
The opinions expressed in this publication are not intended to be, nor should they be interpreted
as, a replacement for professional, legal advice.
ICM/November/December 2017 3